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Re-engagement

Win back quiet contacts

Win back quiet contacts is a ready-made Xellvio SMS automation. The trigger, waits, conditions and message copy are already connected, so you edit the wording and activate it on the Xellvio automation canvas.

Who it's for: Lists with contacts who have gone quiet.

Use this template How it works

Free to use. Sign in or create an account and the template is copied straight into your workspace as an editable draft.

Best for
Re-engage contacts
Industries
Ecommerce
Level
Intermediate
Version
1.0

Live preview

  1. 1recurring
  2. 2replied
  3. 3ab split
  4. 4Send SMS
  5. 5Send SMS
  6. 6Exit the journey

What's inside

  • Trigger, waits and message steps already connected
  • Consent checked before any message is sent
  • Branching on replies, clicks or contact data where relevant
  • Activity log showing which contacts are in the journey

How to customise it

  • Change the trigger, or add a second entry point.
  • Edit the message copy and merge fields for each send.
  • Adjust waits and branch conditions to match your sales cycle.
  • Simulate the path a contact takes, then activate when it reads correctly.

How this template works

  1. 1

    Open the template — it lands on your canvas as a draft automation.

  2. 2

    Edit each message and set the waits to suit your cycle.

  3. 3

    Simulate a contact to check the path reads correctly.

  4. 4

    Activate it and watch contacts move through the log.

Questions about this template

What triggers the Win back quiet contacts automation?
The trigger ships with the template and stays editable — you can change it or add a second entry point before activating.
Will it message people who opted out?
No. Consent is checked before any send, and opted-out contacts leave the journey.
Can I test it before activating?
Yes. Simulate a contact through the canvas first, then activate when the path reads correctly.

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Browse more templates to re-engage contacts or see what ecommerce teams start with, then use reporting to see what it produces.

Use the win back quiet contacts template in Xellvio

Create your free account and the template lands in your workspace, ready to edit and publish.

Use this template