XellvioXellvio

Terms of Service

Last updated: June 20, 2026

These Terms of Service ("Terms") form a binding agreement between you ("Customer," "you") and Xellvio ("Xellvio," "we," "us," or "our") and govern your access to and use of the Xellvio platform and website at https://xellvio.com (the "Service"). By creating an account, clicking to accept, or using the Service, you agree to these Terms. If you are agreeing on behalf of an organization, you represent that you are authorized to bind it.

1. Definitions

  • "Customer Data" means data, content, and contact information you upload or generate through the Service, including End User personal information.
  • "End User" means a person who receives messages you send through the Service.
  • "Credits" means the prepaid balance used to pay for messages and fees.
  • "Documentation" means our published guides and policies, including the Acceptable Use Policy, Anti-Spam & Messaging Policy, Privacy Policy, and Data Processing Addendum, each incorporated into these Terms.

2. The Service

Xellvio provides a platform to create accounts, provision messaging senders, manage contacts and consent, and send SMS and other messaging campaigns. Messages are delivered through third-party telecommunications infrastructure. We may add, change, or remove features over time.

3. Eligibility and Accounts

You must be at least 18 and able to enter a binding contract. You must provide accurate business and identity information and keep it current, and you must complete any identity, business, or messaging verification we or carriers require before sending. You are responsible for all activity under your account and for safeguarding credentials. Notify us promptly of any unauthorized use.

4. Acceptable Use and Messaging Compliance

Your use is governed by our Acceptable Use Policy and Anti-Spam & Messaging Policy. You are solely responsible for your messages and for obtaining and documenting valid consent from every recipient. You represent and warrant that, for each message:

  • You have obtained valid, prior express consent in compliance with all applicable laws (including the TCPA, CAN-SPAM, CASL, GDPR, PECR, and local equivalents) and carrier rules;
  • You will honor opt-out (STOP) and help (HELP) requests;
  • You will include required disclosures and identify yourself as the sender;
  • Your registration and verification information is accurate.

You acknowledge that messaging registration and verification (including toll-free verification and A2P/10DLC registration) are performed by carriers and third parties, that approval is not guaranteed, and that sending may be delayed, throttled, or blocked pending approval or for compliance reasons.

5. Fees, Credits, and Payment

The Service uses a prepaid Credit model. You purchase Credits in advance; message sends and applicable fees are deducted based on destination country, number type, and message segments. Per-message pricing is set out in the Service and may change on a going-forward basis. Credits are non-refundable except where required by law, do not constitute a deposit or stored monetary value, and may expire if your account is inactive or closed. You are responsible for all applicable taxes other than taxes on our income. We may suspend sending if your balance is insufficient.

6. Customer Data and Data Protection

As between the parties, you retain all rights in Customer Data. You grant us a limited, worldwide license to host, process, and transmit Customer Data solely to provide and support the Service. You are the controller of Customer Data and are responsible for its lawful collection and use; we act as your processor under our Data Processing Addendum, which is incorporated into these Terms. Our handling of personal information is described in our Privacy Policy.

7. Suspension and Termination

We may suspend or terminate your account or any sender, immediately and without liability, if we reasonably believe you have violated these Terms or the Documentation; if required by a carrier, regulator, or law; if your activity threatens the security, integrity, or reputation of the Service or others; or for non-payment. Where practical we will give notice, but for compliance or security risks we may act first. You may close your account at any time. Sections that by their nature should survive (including Sections 5, 6, 9–12, and 14) survive termination.

8. Service Availability and Support

We strive to keep the Service available but do not warrant uninterrupted or error-free operation, and we may perform maintenance or modify the Service. Message delivery depends on third-party carriers and is not guaranteed. Support is provided as described on our website.

9. Third-Party Services

The Service relies on third-party providers (including messaging infrastructure and payment processors). We are not responsible for the acts, omissions, pricing changes, or availability of third-party carriers, though we will use commercially reasonable efforts to maintain integrations.

10. Disclaimers

THE SERVICE AND DOCUMENTATION ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, XELLVIO AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUES, OR DATA. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US IN THE three (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

12. Indemnification

You will defend, indemnify, and hold harmless Xellvio and its affiliates, officers, and employees from any third-party claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or relating to your Customer Data, your messages, your use of the Service, your violation of these Terms or the Documentation, or your violation of any law or third-party right — including any claim arising from your failure to obtain proper consent.

13. Changes to These Terms

We may update these Terms from time to time by posting the revised version with a new "Last updated" date. Material changes may receive additional notice. Continued use after changes take effect constitutes acceptance.

14. Governing Law and Disputes

These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to conflict-of-laws principles. The parties submit to the exclusive jurisdiction of the courts located in the Federal Republic of Nigeria, except where applicable law provides otherwise.

15. General

These Terms, together with the incorporated Documentation, are the entire agreement between the parties regarding the Service. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

16. Contact

Xellvio Address available on request Email: support@xellvio.com