Prohibited Content
Last updated: September 21, 2026
Xellvio delivers messages through regulated mobile carriers. To keep every tenant able to send, the following categories of content are not allowed on the platform — regardless of consent, region, or sender type. Messages that match these categories are automatically screened, held, or blocked, and repeat violations lead to account suspension.
If you're unsure whether your campaign is allowed, contact support@xellvio.com before sending.
SHAFT & regulated goods
- Sexual, adult, or sexually explicit content
- Hate speech, harassment, threats, or extremist content
- Alcohol promotions, sales, or delivery
- Firearms, ammunition, weapon accessories, or related services
- Tobacco, vaping, e-cigarettes, hookah, or any nicotine product
- Cannabis, CBD, THC, delta-8/9/10, HHC, or hemp derivatives
- Prescription pharmaceuticals sold without a valid prescription, and any illegal drugs
Financial & high-risk
- Payday loans, high-APR lending, title loans, "fast cash" advances
- Debt collection, debt relief, debt consolidation, credit repair, tax-relief
- Gambling, sports betting, lotteries, sweepstakes, casino promotions
- Cryptocurrency promotions, giveaways, airdrops, presales, OTP-relay services
- "Get rich quick", guaranteed-income offers, MLM, pyramid schemes
- Unsolicited real estate or investment outreach
- High-risk or speculative investments, stock alerts, "double your money" offers
- Third-party lending (mortgage, student loan, auto loan) and third-party lead generation
- Work-from-home schemes, secret/mystery shopper offers, deceptive job alerts
Fraud & deception
- Phishing, account-verification scams, "urgent action required" messages
- Fake prize, package delivery, IRS/SSA, or refund notices
- Impersonation of banks, carriers, government agencies, or brands
- Misleading sender identities or spoofed links
- Simulated phishing or security-testing messages
- Fake discounts, false claims, or deceptive promotions
Other restricted content
- Profanity, vulgar, or offensive content that violates carrier standards
- Fireworks sales or promotions
Sending practices that are not allowed
Even a legitimate product can be blocked because of how it is sent. You may not:
- Send without the recipient's permission, or send unsolicited bulk messages
- Use purchased, rented, or shared contact lists — consent cannot be bought or transferred between companies
- Keep messaging anyone who replied STOP or otherwise opted out
- Send without clearly identifying your business (except follow-ups in an ongoing conversation)
- Pretend to be another company or make deceptive claims
- Spread similar messages across multiple numbers to avoid filtering ("snowshoeing")
- Misspell words or alter messages to get past spam filters
- Add promotions to messages the recipient only agreed to receive as transactional updates (for example, order confirmations)
Examples of messages that will be rejected
| Message | Why |
|---|---|
| "Earn $5,000 every week without working!" | Get-rich-quick claim |
| "Join our investment program and double your money." | High-risk, misleading financial claim |
| "Apply for a payday loan and get cash instantly." | Payday lending |
| "We can erase all your debts immediately." | Debt relief, deceptive claim |
| "Buy our premium THC products today." | Cannabis |
| "Join our network and earn money recruiting others." | Multi-level marketing |
| "Congratulations! You've won $10,000. Click here to claim." | Fake prize / fraud |
| "Your bank account is blocked. Enter your password here." | Phishing |
| "Guaranteed credit score increase in 24 hours." | Credit repair |
| "Get paid $500 daily as a secret shopper." | Secret shopper scheme |
Legal catch-all
You may not send anything that violates:
- The Telephone Consumer Protection Act (TCPA) in the United States
- Canada's Anti-Spam Legislation (CASL)
- The GDPR / UK GDPR and the ePrivacy Directive in the EEA and UK
- CTIA guidelines, the Campaign Registry (TCR), or 10DLC / toll-free rules
- The destination country's telecom regulator
- Our upstream carrier's Acceptable Use Policy
- Any recipient's prior opt-out — every STOP request is permanent
You must also have documented opt-in consent from every recipient before you send. Sending to purchased, scraped, rented, or non-consented lists is prohibited.
How this is enforced
- Every outbound message is scanned automatically before it leaves the platform.
- Matches to the categories above are either blocked outright or held for manual review.
- Elevated opt-out rates, carrier complaints, or 30007 / 30008 delivery errors trigger a Messaging Profile pause and account review.
- We keep screening decisions, opt-in evidence you supply, and opt-out records for regulatory disclosure.
For the full legal wording, see our Acceptable Use Policy, Anti-Spam & Messaging Policy, and Terms of Service.
Report abuse: abuse@xellvio.com.