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Prohibited Content

Last updated: June 20, 2026

Xellvio delivers messages through regulated mobile carriers. To keep every tenant able to send, the following categories of content are not allowed on the platform — regardless of consent, region, or sender type. Messages that match these categories are automatically screened, held, or blocked, and repeat violations lead to account suspension.

If you're unsure whether your campaign is allowed, contact support@xellvio.com before sending.

SHAFT & regulated goods

  • Sexual, adult, or sexually explicit content
  • Hate speech, harassment, threats, or extremist content
  • Alcohol promotions, sales, or delivery
  • Firearms, ammunition, weapon accessories, or related services
  • Tobacco, vaping, e-cigarettes, hookah, or any nicotine product
  • Cannabis, CBD, THC, delta-8/9/10, HHC, or hemp derivatives
  • Prescription pharmaceuticals sold without a valid prescription, and any illegal drugs

Financial & high-risk

  • Payday loans, high-APR lending, title loans, "fast cash" advances
  • Debt collection, debt relief, debt consolidation, credit repair, tax-relief
  • Gambling, sports betting, lotteries, sweepstakes, casino promotions
  • Cryptocurrency promotions, giveaways, airdrops, presales, OTP-relay services
  • "Get rich quick", guaranteed-income offers, MLM, pyramid schemes
  • Unsolicited real estate or investment outreach

Fraud & deception

  • Phishing, account-verification scams, "urgent action required" messages
  • Fake prize, package delivery, IRS/SSA, or refund notices
  • Impersonation of banks, carriers, government agencies, or brands
  • Misleading sender identities or spoofed links

You may not send anything that violates:

  • The Telephone Consumer Protection Act (TCPA) in the United States
  • Canada's Anti-Spam Legislation (CASL)
  • The GDPR / UK GDPR and the ePrivacy Directive in the EEA and UK
  • CTIA guidelines, the Campaign Registry (TCR), or 10DLC / toll-free rules
  • The destination country's telecom regulator
  • Our upstream carrier's Acceptable Use Policy
  • Any recipient's prior opt-out — every STOP request is permanent

You must also have documented opt-in consent from every recipient before you send. Sending to purchased, scraped, rented, or non-consented lists is prohibited.

How this is enforced

  • Every outbound message is scanned automatically before it leaves the platform.
  • Matches to the categories above are either blocked outright or held for manual review.
  • Elevated opt-out rates, carrier complaints, or 30007 / 30008 delivery errors trigger a Messaging Profile pause and account review.
  • We keep screening decisions, opt-in evidence you supply, and opt-out records for regulatory disclosure.

For the full legal wording, see our Acceptable Use Policy, Anti-Spam & Messaging Policy, and Terms of Service.

Report abuse: abuse@xellvio.com.