Xellvio audiences
Audiences and segments that stay up to date
Import your contacts, organise them into lists, and let segments rebuild themselves as behaviour changes — so every send goes to the right people.
- Contacts · 42,318
- Segment: clicked in 30 days
- Segment: VIP tag + US
- Suppressed · 812
- Import running…
One big list is the reason messages feel like spam
When everyone gets the same text, the offer is irrelevant to most of them. Opt-outs climb, delivery quality drops, and the cost per result gets worse with every send.
- Spreadsheets go stale the day after they're exported.
- Nobody knows who has already bought, replied or unsubscribed.
- Numbers in mixed formats fail silently at send time.
Xellvio keeps one contact record per person, with lists, tags and live segments on top — so targeting is a filter, not an export.
Import cleanly, then slice with confidence
The importer lets you map each column yourself — phone, first name, last name, country — preview the rows, and untick anything you don't want. Large files stream in the background so the browser never stalls.
- Map columns manually, exclude rows, and see invalid numbers before anything is saved.
- Numbers are normalised to international format with the country detected from the dialling code.
- Segments filter on contact fields, tags, list membership, country, consent and engagement such as clicks or replies.
- Suppressions and opt-outs are global, so a STOP anywhere applies everywhere.
- Every list and segment is reusable in campaigns, automations and flows.
- Contacts · 42,318
- Segment: clicked in 30 days
- Segment: VIP tag + US
- Suppressed · 812
- Import running…
How it connects to the rest of Xellvio
Audiences are the shared spine: forms and pages add contacts, segments choose who is eligible, automations act on them, campaigns send to them, and reporting reads back against the same records.
What you get
Live segments
Rules-based audiences that refresh as contacts change.
Tags & custom fields
Label contacts and store the data you personalise with.
Lists
Group contacts by source, location, campaign or membership.
Guided import
Manual column mapping, row exclusion and streaming for big files.
Country awareness
Numbers normalised and grouped by destination country.
Global suppression
Opt-outs and hard failures are never messaged again.
Reusable everywhere
The same audience powers SMS, email and automations.
Consent visibility
See marketing and transactional permission per contact.
Ways businesses use it
Recent engagers
Text the people who clicked in the last 30 days with the next offer.
Location targeting
Send store, city or country specific messages from one contact base.
VIP and loyalty
Give your best customers early access using a tag-based segment.
Lapsed customers
Find contacts with no engagement in 60+ days and win them back.
Source reporting
Compare lists by sign-up source to see which channel grows fastest.
Looking for your industry? See solutions by industry or start from a template.
Common questions
How do I get my contacts in?
Upload a CSV and map each column yourself. You can untick rows you don't want, and large files import in the background.
Do segments update automatically?
Yes. A segment is a set of rules, so contacts join and leave it as their data and behaviour change.
What happens to opt-outs?
They go to a global suppression list and are excluded from every future campaign and automation.
Can I use the same audience for SMS and email?
Yes. Contacts are shared, with SMS and email permission stored separately so each channel respects its own consent.
Are my contacts isolated from other businesses?
Yes. Every workspace's data is separated at the database level and only reachable by that workspace.
Bring your contacts into Xellvio
Import once, segment freely, and send to people who actually want to hear from you.