What triggers the Ask a question and branch on the reply automation?

The trigger ships with the template and stays editable — you can change it or add a second entry point before activating.

Will it message people who opted out?

No. Consent is checked before any send, and opted-out contacts leave the journey.

Can I test it before activating?

Yes. Simulate a contact through the canvas first, then activate when the path reads correctly.

Keywords

Ask a question and branch on the reply

Ask a question and branch on the reply is a ready-made Xellvio SMS automation. The trigger, waits, conditions and message copy are already connected, so you edit the wording and activate it on the Xellvio automation canvas.

Who it's for: Lists that want preferences captured by reply.

Use this template How it works

Free to use. Sign in or create an account and the template is copied straight into your workspace as an editable draft.

Best for: Grow a text list
Industries: Ecommerce, Creators & publishers
Level: Advanced
Version: 1.0

Live preview

1Trigger: contact added
2Send SMS
3wait for reply
4Add a tag
5Add a tag
6Send SMS

What's inside

Trigger, waits and message steps already connected
Consent checked before any message is sent
Branching on replies, clicks or contact data where relevant
Activity log showing which contacts are in the journey

How to customise it

Change the trigger, or add a second entry point.
Edit the message copy and merge fields for each send.
Adjust waits and branch conditions to match your sales cycle.
Simulate the path a contact takes, then activate when it reads correctly.

How this template works

1
Open the template — it lands on your canvas as a draft automation.
2
Edit each message and set the waits to suit your cycle.
3
Simulate a contact to check the path reads correctly.
4
Activate it and watch contacts move through the log.

Questions about this template

What triggers the Ask a question and branch on the reply automation?: The trigger ships with the template and stays editable — you can change it or add a second entry point before activating.
Will it message people who opted out?: No. Consent is checked before any send, and opted-out contacts leave the journey.
Can I test it before activating?: Yes. Simulate a contact through the canvas first, then activate when the path reads correctly.

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Use the ask a question and branch on the reply template in Xellvio

Create your free account and the template lands in your workspace, ready to edit and publish.

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